Terms & conditions
Clear terms for practical support.
Please read these terms before requesting or purchasing a Mulwedi service.
Scope of service
Mulwedi provides administrative and digital-support services. The exact scope, required information, deliverables, timing and applicable third-party costs are confirmed with you before work begins.
Fees and third parties
Quoted Mulwedi service fees do not include government, statutory, platform, domain, hosting, payment-provider or other third-party charges unless we expressly say so in writing. Third-party decisions, turnaround times and availability are outside Mulwedi’s control.
Payments and cancellations
Payment requirements and any cancellation or refund arrangements are confirmed for the selected service before work starts. Work that has been completed, custom work and third-party charges may not be refundable. Contact Mulwedi promptly if there is a problem with an order.
Your responsibilities
You are responsible for providing accurate information, keeping copies of your documents, reviewing submissions before they are made, and ensuring that you have authority to request the service. Do not send passwords, identity documents or payment-card information through the public contact form.
Contact
Questions about these terms or a service can be sent to enquiry@mulwedi.co.za or discussed on 071 108 5909.